Our policies

How To Book

We encourage you to read all the service descriptions carefully before booking to ensure the correct treatment and timing have been booked. If you are unsure on what treatment to book to create your desired result, or have any questions regarding any of the services we provide, we do encourage you to get in touch with the salon directly, as we will be unable to accommodate any changes on the day of your appointment.

Ways to book

You can book an appointment with The Salon by calling the salon directly and leaving a message on 02380 458458.
Please note a deposit will be required at time of booking and this will be deducted from your appointment on the day.

Any enquiries or booking requests can be made via email at info@thesalonhamble.co.uk.

You can check the salon’s availability and make appointments 24/7 through our website via our online booking system.
You will need to create an account and a card will be required for a booking fee.

We also have our very own salon app.
You can download this via your smart phone App Store by searching “The Salon Hamble”.
Download this app to make appointments, see previous service history and to check our availability.

Once the salon diary is fully booked, there will be no available times to view via the app or our online booking system, but you can add yourself to our waiting list for a certain time/day by contacting the salon by phone or email.

Please read our terms and conditions and our booking policy before making an appointment. You agree these terms when booking an appointment with us by using any of the above methods.

Appointments: cancellation, amendments, reschedule and late arrival

The time booked for an appointment is reserved for the client's exclusive use. When appointments are missed, cancelled, amended or rescheduled without sufficient notice, The Salon is often unable to fill this vacancy.

Should the client need to cancel, amend or reschedule their appointment, The Salon requests at least 48hrs notice before the commencement time of this appointment.

The Salon Hamble does not extend service time or issue refunds or price adjustments for late arrival. Failing to arrive on time will lead to service alterations.

Failing to show, cancel, amend or reschedule after this 48hr time frame will result in the full treatment cost charged to the card on file, deducted from the gift voucher, or invoice sent to email address or phone number provided.

No payment received will lead to forfeiture of the ability to book in again, and forwarded on to a debt collection agency.

Hello to all our lovely Clients.

This is just a gentle reminder of how busy the salon is at the moment getting everyone ready for weddings, holidays and summer time in general!
▪ We are booking up at least 3-4 weeks in advance, if not longer for late evening and weekend appointments!

- For our regulars, this may mean that you will need to book your appointments well in advance and if you need to cancel an appointment for any reason we may not be able to reschedule this near to your original appointment. We completely understand that things change but please give us as much notice as possible as we do have clients waiting to bring their appointments forward or looking for an appointment.

- To new clients, we love to hear that you have been highly recommended and we really do hate to let you down so we hope you will try again with us in the future!

▪ Voicemails, emails, Facebook or Instagram messages
Please do bear with us in regards to returning your messages. Our reception is not manned all of the time as we are in treatments with clients. We try our very best to get through all the messages if we have spare minutes in between our appointments but this may not be until the end of our day but you will receive a response as soon as we can. This is also an apology in advance if we somehow miss your message, we don’t do this intentionally so please just give us a gentle reminder!

▪ Sometimes the salon treatments run over from time to time, and as much we try to avoid this as much as possible this is something sometimes we can’t help but we would like to apologise in advance.
We hate to keep you waiting but we are only doing our absolute best to give you all treatments to our highest standard and to accommodate every client’s full needs.
If you are on a tight time schedule please do let us know when booking the appointment to give us a pre warning.
Thank you to anyone who has taken the time to read through this.
It is all said in the kindest way and we can’t thank you all enough for your continued support & custom.
We are very lucky to have such lovely, loyal clients.

Right to refuse service

The Salon Hamble retains the right to refuse service at any time, for any reason, including but not limited to: failing to comply with our policies, frequent cancellations, lateness and no shows, failing to fill out a consultation form.

The safety of our staff is paramount. We will not tolerate any inappropriate behaviour, verbal or physical abuse.

Patch Testing

The salon holds the right to change or update the policy regarding patch testing at any given time, in line with The Salon’s product manufacturers and salon insurer.

A patch test is compulsory for the following treatments:

• Eyelash Lift
• Eyelash Tint
• Eyebrow Tint
• HD Brows
• Waxing*
• Facial Peels

A patch test will be carried out 48hrs prior to your treatment but no longer than 1 week before. A patch test is valid for 6 months if having frequent treatments, had no change in medical history, pregnant*, going through menopause, had covid-19 or a covid vaccine.

If for any reason you are unsure if you need an up to date patch test, we would always recommend one before any of the services listed.

A patch test reduces the risk of an allergic reaction but cannot eliminate or guarantee it completely. An allergic reaction or sensitivity can occur at any given time, even if you have not experienced it previously.

You must disclose any changes in your medical history to your therapist to guarantee a safe and effective treatment.

The treatment will be refused if the above is not followed, and a charge for the treatment may incur if it’s not within our amendment/cancellation/rearrangement policy.

The Salon will not be held responsible for booking a patch test prior to your service if you do not qualify within the guideline. All bookings made over the phone or online are always prompted.

Gift Vouchers

The Salon Hamble holds the right to update and change the terms and conditions of our gift vouchers at any time.
This does not affect your legal rights.
The use of your salon gift voucher constitutes the acceptance of our terms and conditions and we therefore recommend you read them carefully. It is your responsibility to check these gift voucher terms from time to time to ensure you are aware of any changes which may have been made.

The value of your Gift Voucher can be redeemed at The Salon Hamble, 2 The Square, Southampton SO31 4LS against any product or service to the value of your purchased gift voucher. Your Salon Gift Voucher is valid for a period of 6 months from the date of activation. The gift voucher cannot be used after the expiry date and any remaining balance removed, and the voucher will become invalid and no longer available to use.

The salon holds no obligation to remind or inform you of your gift vouchers’ expiry and it is your sole responsibility to ensure that any balance is used prior to expiry.
Failing to use the voucher within the given time frame will result in the voucher being void.
The salon is not responsible for any lost, damaged or stolen vouchers.
The gift voucher balance cannot be refunded, exchanged for cash or redeemed against the purchase of another card.

Service Guarantee

Your satisfaction is our highest priority.
If you are not completely contented, please let us know during your treatment or within 12 hours after your service has been performed. We are committed to making any needed corrections.

Offers and promotions

From time to time we run offers, including an introductory discount for new clients and a prize draw for clients who leave a review.

[Full terms for the new client offer and the review prize draw, including eligibility, time limits and how they are redeemed, to be confirmed. These were not covered by the policy pages supplied.]

Privacy and your information

We only collect the details we need to look after you and to contact you about your appointments.

[Privacy notice covering what is collected, how it is stored and for how long, who it is shared with, mailing list consent and how to unsubscribe, and how to request your data, to be supplied. This was not covered by the policy pages supplied.]

Accessibility

Our salons are fully accessible. Please reach out for further accommodations.

[Any further access detail worth setting out here, such as step-free entry, parking, or adjustments we can make on request, to be confirmed.]