Anything you need to know
Frequently asked questions
The questions we are asked most often about treatments, booking and visiting us in Hamble. If yours is not here, ring the salon and ask.
Booking your appointment
How do I book?
Ring the salon on 02380 458458, email info@thesalonhamble.co.uk, or book online. [Online booking link to be connected.]
Can I book through your app?
Yes. The Salon Hamble app is free on the App Store and lets you book your next appointment 24/7, meet the team and choose your favourite therapist, keep a record of your appointments, and register and manage your account. Download it here.
Do you have appointments outside working hours?
We know most of our clients are juggling work and family. [Opening hours, including any evening or weekend availability, to be confirmed.] Ring us and we will find something that works around you.
What if I need to cancel or reschedule?
Let us know as early as you can and we will move things around for you. [Cancellation policy and notice period to be confirmed.]
Can I book more than one treatment in a visit?
Yes, and many clients do. Tell us when you book so we can set aside enough time and run the treatments in a sensible order.
Your first visit
What happens at my first appointment?
It starts with a conversation. Your therapist will ask about what you are hoping for, anything relevant in your health or skincare history, and any preferences. Nothing begins until you are comfortable.
Do I need a patch test?
Yes, for any tinting treatment. It has to be done in advance of your appointment rather than on the day, so please mention it when you book. See our brows and lashes page for details.
What should I tell you before a treatment?
Anything you are using on your skin, particularly retinoids, acids or prescription skincare, plus any recent treatments, medical conditions, allergies or pregnancy. It genuinely changes what is safe and sensible, and we would always rather know.
How early should I arrive?
A few minutes early is ideal, so you can settle rather than arriving straight from the car. There is no need to come long in advance.
Treatments and products
Which products do you use?
Our skin treatments are built around Katherine Daniels, a British skincare range, including the Essential Cleansing Milk and Essential Toning Lotion. [Retail availability to be confirmed.]
How do I know which facial to choose?
You do not need to decide in advance. Your therapist will assess your skin on the day and recommend what suits it. If you would like a head start, try our skin type quiz.
Do you offer holistic treatments?
Yes, alongside traditional massage, including Thai foot massage. Our guide to the benefits of holistic therapy explains the difference. [Full holistic treatment list to be supplied.]
Do you treat male clients?
Yes. Massage, facials, nails and hair removal are all booked by male clients, and you are very welcome.
Prices, vouchers and offers
How much do treatments cost?
[Full price list to be supplied.] Ring the salon and we will talk you through the options for what you have in mind.
Do you sell gift vouchers?
Yes. Vouchers can be put towards any treatment on the menu. See our gift cards and vouchers page.
Do gift vouchers expire?
Yes. Vouchers are valid for 6 months from the date of activation. Any remaining balance is removed after the expiry date and the voucher becomes invalid, so please use it before then. Full terms are on our policies page.
Is there an offer for new clients?
New clients receive 10% off their first treatment, valid for six weeks. [Offer terms and redemption to be confirmed.]
Can I leave a review?
Please do, we read every one. Leave a review after your visit and you will be entered into our regular draw for a £10 voucher. [Review link and draw terms to be confirmed.]
Finding us and access
Where are you?
We are in the heart of Hamble-le-Rice, near Southampton, in a Grade II listed building the salon has long occupied. [Full address to be confirmed.]
Is there parking?
[Parking details to be confirmed.] Ring us if you would like directions before your visit.
Is the salon accessible?
Our salons are fully accessible. Please reach out for further accommodations and we will do everything we can to make your visit comfortable.
Do you have a mailing list?
Yes. Join it for exclusive offers and skincare advice, and we will send you our free skincare and wellbeing guide. You can sign up in the footer of any page.